Emergency Call & First Steps

Module 1 — Emergency Call & First Steps

When do you call emergency services — and how? What do you say? And what do you do before the ambulance arrives? The basics that come first in every first-aid situation.

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Hook — The moment you decide

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The moment you decide

It's Saturday morning. You're in the kitchen, your partner in the living room. There's a dull thud. You run in.

They're on the floor. Not answering. A coffee cup broken beside them.

Three seconds pass. Four. You go very still.

What do I do first?

That moment decides the next hour — sometimes more.

First aid isn't an expert topic. First aid is what you do before the professionals arrive. Most people who survive a cardiac arrest owe their life to a bystander who acted in the first minutes — not to the ambulance that arrived five minutes later.

This module is the start: the three things that always come first, and the one phone number you have to know.

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